I bought a 2018 Alltrack May of last year. My panoramic roof sprung a leak April 6th. I already had an appointment at Herzog Meier for Monday to have them check something else, figured I would add that to my appointment. Read my review of Herzog Meier, it turned into a mess, I will never go back. SO I scheduled an appointment to go to Dick Hannah VW of Portland. It is not conveniently located for me. However, making an appointment was super easy. When I called I was anticipating a fight as Herzog Meier basically said it wouldn't be covered under warranty. Jessica was already well aware of a known problem, scheduled me for the following week. I dropped my car off Wednesday 4/17. Her communication was incredible through the process. She called me the next day before 11 am, yes they really looked at the car first thing like they said they would. It wasn't the problem they were expecting but did find the back drains to be defective. They had to order parts, said it would be about a week, so Wednesday or Thursday of this week. I picked my car up yesterday, Monday! Way faster than expected, they replaced all 4 drains, not just the 2 defective ones to be sure there was no more issues. They also replaced my headliner, not cleaned it, replaced it. When I picked my car up, it was spotless! It was SO SUPER CLEAN, it looked brand new. I am SO incredibly impressed with Jessica and the service team! My experience has left me impressed. They are an incredible example of customer service! Needless to say I will not go anywhere else.
We went in looking for a specific car and perry was extremely helpful and didn't leave our side the whole process and the manager art walked us through the closing process also extremely helpful and overall it was a comfortable and easy experience..thank you guys for treating us well..we will refer anyone we know looking for a car to this location..
We had great customer service and people on the team that were on top of things to really try to get me the car I wanted. I really appreciate everything you all did for me. Thank you!
The service department was great. Jessica was extremely helpful and communicative. Quality friendly service
Great deal on my Tiguan, they had me in and out in no time and the sales and service staff was very knowledgeable. Kirsten was excellent to deal with and the finance department was top notch!
I went in after my folks offered to help me finance a new car for college. Noe and Nick were very helpful, straightforward, and patient throughout the entire process and they built an offer based around our budget.
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